Frequently asked questions

Do you have a question?

We understand that you may have questions or concerns when planning your stay. That's why we've put together the answers to the questions most frequently asked by our customers. You can also reach us by telephone on +33 (0)2 47 05 42 07.

12 place du Général Leclerc, Tours. Come out of the station and we'll be on your right! We're hard to miss!
We do not have a private car park, but a secure underground public car park opposite the hotel, "Le Parking Vinci Gare". Park your car, check in and we'll explain everything on the spot so you can take advantage of our preferential rate.
Yes, but be sure to let us know in advance, as demand is high.
Our 41 rooms are divided into 5 sizes: Shoebox, Small, Medium, Large & our Suites (Extra Large, The View & Pink Suites). See the rooms page for photos and more information.
Yes, all our rooms have hairdryers to make life easier.
Yes, babies are welcome! We can provide a cot on request and subject to availability.
Yes, in certain LARGE rooms and PINK & EXTRA LARGE Suites. Subject to prior booking and availability, for a supplement of 20 Euros/per night.
Our establishment is accessible to people with reduced mobility. We have 2 rooms with adapted bathrooms. These rooms are subject to availability, so please let us know beforehand to guarantee them.
Check-in is possible from 3pm. If you arrive before this time and your room is not ready, you can store your belongings in our secure luggage room.
Check-out is possible until midday. Subject to availability, you can also ask reception for a late check-out until 4pm at an additional cost.
Reception is open 24 hours a day, 7 days a week.
WIFI is available throughout the establishment free of charge via a secure network.
Before your arrival or after you have vacated your room, we can store your belongings free of charge in our secure luggage room.